Troubled Times Make Agency More Relevant than Ever

I recently received a newsletter from the Ohio Job and Family Services Directors Association that really drove home the point of how important this agency is to this community right now.

The newsletter was full of depressing statistics: Ohio has three of the top 10 poorest cities (Cleveland, Cincinnati and Toledo) in the United States; teen pregnancy is again on the rise; state revenues are lagging estimates; unemployment continues at a high pace; the food stamp rolls in Ohio have climbed by 42 percent in the past two years and state subsidies to county JFS organizations have been cut drastically over the past two years.

All are grim statistics, especially when considered together. These are the times we live in.

I hope that those in need — whether it be the teen mother whose child is at risk of abuse, the unemployed father who needs to feed his family or the single mother who needs help collecting child support to pay her rent and utilities — can see our agency as a beacon of hope right now. We are an agency that helps, and, at this time, we are needed more than ever.

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4 Responses

  1. Ed, I apologize for the troubles you have had with our agency. We are looking into it and will try to resolve it as quickly as possible. No excuses.

    Sincerely,Moira

  2. I find your claims to be more relevant due to the poor economy somewhat bogus and wonder how many of your collection problems are true or just self inflicted According to your claims EVERYBODY is past due, and that just isn’t true. In my case I have NEVER been behind in child support. But on more than one occassion it has appeared that I was late due to your poor record keeping and slow posting of payments. Now I am getting letters claiming to withold my income tax and passport for arrears, but my daughter was emancipated in October. I call CSEA and HCJFS and cannot get answers. And nobody returns my calls. I would like to talk to you about the poor record keeping and get this solved for me and others in my situation.

  3. Alexander,

    I apologize for your long wait. Unfortunately, the economy has sent record numbers to our doors and phone lines — at the same time we have suffered budget cuts that led to staff reductions. We are trying our best to keep up with the volume, but there is no doubt our hold times are much longer than we would like.

    And there is no excuse for being rude. We will investigate this immediately.

    Someone will contact you to help resolve your situation.

    Moira

  4. Sorry to post here, but is there a direct line to call to report a complaint about your call center? I’m sick of being on hold, and the first person I spoke with hung up on me for no reason.

    Also the number provided on my paper work no longer works, and I was told it was closed a few months ago.. how do I contact my case worker then?

    Please email me.

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