Holiday Hours

Our agency will close at noon on Thursday, Dec. 23, and remain closed until Monday, Dec. 27. We will close again for New Year’s Eve. Our child abuse and elder abuse hotlines will remain active at all times, and the agency’s website, http://www.hcjfs.org, is always available to provide information on the agency and its programs. Happy holidays!

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Webinar Followup

If you are interested in learning about the sanction process for public assistance recipients who do not meet work requirements or the topic of warning signs to look for when choosing a caretaker for your child, we have a deal for you!

The information is available in two half-hour webinars we recorded over the past two weeks. The first gives our consumers, and those who work with them, a better understanding of the consequences of not fulfilling self-sufficiency contracts while receiving cash assistance from the agency.

The second details warning signs for single parents and those who support them to look for when deciding who is an appropriate caregiver for their children.

Webinars are a consumer-friendly way of reaching people where they are and educating key audiences about some of the important topics we tackle on a daily basis at JFS. If you are interested in viewing them, please follow the link below:

http://www.hcjfs.hamilton-co.org/TodayatHCJFS/2010/11/Webinars1011009.htm

Webinar Tomorrow: Choose Your Partner Carefully

Our agency is hosting a webinar tomorrow for Hamilton County’s single parents and those who support them. The webinar will discuss the warning signs of an abusive partner who could hurt your child.

This is a continuation of an effort we started early this year to educate single mothers and others about choosing safe partners to care for their children. We have high rates of abuse deaths at the hands of mom’s partner, the non-biological caretaker of the child — higher than national and state rates. In the past few years, we have had several high-profile cases where children died after they were left in the care of mom’s boyfriend.

If you are interested in learning more, here is a link for more information. Sign up today! http://www.hcjfs.hamilton-co.org/TodayatHCJFS/2010/11/Webinars1011009.htm

June’s Story: Compassionate Customer Service

We have been stressing providing better customer service at our agency for much of the past year. All employees have gone through a customer service class, and it has been the focus of much communication from management.

Providing good customer service isn’t hard to do. It starts with being nice and responsive to people who need your help. I am proud to say many of our employees provide outstanding service to Hamilton County residents.

Latasha Rosich is one. She recently helped a grandmother whose daughter died unexpectedly, leaving the grandmother to raise her young grandson. The grieving woman had to deal with our agency over a child support issue, and she didn’t have much information. She turned to Latasha for help, and the results were exactly what she hoped. I am so grateful to have Latasha and other employees who take their job seriously and care about their customers.

Please click on the link below to see a short video about June’s situation and how Latasha made her life a little bit easier. The woman speaks from the heart, even tearing up at times. I am proud that our agency was able to help her in her time of need.

http://www.youtube.com/watch?v=tNGUGiGSwkU