• Advertisements

June’s Story: Compassionate Customer Service

We have been stressing providing better customer service at our agency for much of the past year. All employees have gone through a customer service class, and it has been the focus of much communication from management.

Providing good customer service isn’t hard to do. It starts with being nice and responsive to people who need your help. I am proud to say many of our employees provide outstanding service to Hamilton County residents.

Latasha Rosich is one. She recently helped a grandmother whose daughter died unexpectedly, leaving the grandmother to raise her young grandson. The grieving woman had to deal with our agency over a child support issue, and she didn’t have much information. She turned to Latasha for help, and the results were exactly what she hoped. I am so grateful to have Latasha and other employees who take their job seriously and care about their customers.

Please click on the link below to see a short video about June’s situation and how Latasha made her life a little bit easier. The woman speaks from the heart, even tearing up at times. I am proud that our agency was able to help her in her time of need.



One Response

  1. I am so proud of all the people at HCJFS. They have delivered so much to the people in our community who need it the most. Job Well done everyone. BRAVO!!!!!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: