SuperJobs Center Turning Out Super Numbers

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This bell rings at the SuperJobs Center with each new job!

I looked over some of our numbers from the SuperJobs Center today and I am very happy with the work being done there. Our employees are to be commended for their outstanding work.

You will recall that we took over operation of the SuperJobs Center in July 2012. After Workforce Investment Act funds were cut by 45 percent in 2012, the city of Cincinnati and Hamilton County sought a more efficient provider to run the SuperJobs Center. Hamilton County Job and Family Services was selected and given the mandate of spending $500,000 less on administrative costs, instead using that money for direct services to benefit local workers and businesses.

Several other goals were laid out at the time, with an eye toward improving the local workforce and fostering economic development. The agency has met or exceeded all of those goals:

Increase spending on direct services to consumers by $500,000 to a total $1,330,000. Spending on direct services has increased to $1,732,789.  The increases have been in two categories: $1,531,172 on additional training and subsidies and an additional $201,617 on transportation and work supports.

Reduce operating costs (staff and overhead) by $500,000. Operating costs have been reduced by $706,928. (Arbor had previously spent $2,470,160 on staff, shared, profit and indirect costs. HCJFS has reduced operating costs to $1,763,232.)

Enroll 750 individuals in WIA. 1,631 people were enrolled in the first year under HCJFS. (Arbor enrolled 664 individuals in the prior year.)

Provide training and wage subsidies to 200 individuals. 478 people received training and wage subsidies in the first year. (Arbor served 140 individuals in the prior year.)

Help 450 individuals find employment. 665 of those the agency provided with in depth services managed to find employment in the first year. (In the previous year, Arbor helped 422 find employment.)

Serve 200 employers more than once. 302 employers were served repeatedly in the first year. (In the previous year, Arbor served 219 employers.)

Meet or exceed state and federal performance measures. In the last report, SuperJobs met four state measures and exceeded two. Four of the six increased relative to the prior quarter. Five of the six increased compare to one year prior.

Fantastic work!

Hamilton County Stands Out in Child Support Collection

I am very proud of the work we do with Child Support collection. We have approximately 84,000 active child support cases, and we know there is at least a mother, father and one child on each case, so it is safe to say a third of Hamilton County’s 800,000 residents are involved in a child support case. 

We collected more than $130 million in child support last year, ranking first in the state for effectiveness among metropolitan counties. Cost effectiveness is calculated by dividing the amount collected by the number of workers who collected it. Hamilton County, which manages its 84,000 cases with only 43 child support technicians, also ranked second overall among all counties for collections per full-time worker.

The total collected is almost a half million dollars more than the previous year. This is the third straight year Hamilton County has been recognized as having the highest collections per full-time worker in the state.

Most importantly, the money we collect helps families. It puts a roof over a child’s head and food on the table. It pays the utility bills. It buys school clothes.

Excellent work, Child Support staff! You are helping make our community a better place to live.

 

 

 

 

New Year’s Resolutions

In case you missed it, here is my latest column in Update, our community newsletter. It lays out some of our agency goals for 2014. If you are not an update Subscriber, here’s a link to the latest issue, where you can sign up to receive the monthly newsletter: http://www.hcjfs.hamilton-co.org/UpdateNew2014/January/Cover.htm

 

Like everyone else, I like to make New Year’s resolutions. There is no better time to take stock of your life and set new goals for yourself.

I do the same with our organization. While we are constantly looking at ways to improve how we serve the public, the annual turning of the calendar is a great time to publicize our plans for organizational improvement.

This year, the number one goal at JFS will be to improve the customer experience. We want to make the experience with us as quick and simple as possible. I realize that with the volume we serve – we serve more than half a million people in this community annually – “quick and simple” is a relative term. Still, I would like it to be less cumbersome.

Therefore, we will be working on doing all of the following:

  • Emphasizing answering/solving consumer contacts at the initial contact, thereby reducing the need for follow up contacts
  • Reducing hold times in our busy call center
  • Maintaining statewide metropolitan county leadership in food stamp timeliness and work participation rates
  • Matching or passing our next closest metropolitan county in Child Support incentive categories
  • Increasing our mobile/web presence, making it easier to conduct business with the agency
  • Increasing our social media presence to educate the public about JFS
  • Examining current-day best practices in customer service and implementing the best

Another major goal is to oversee the expansion of Medicaid and the implementation of the Ohio Integrated Eligibility System (the computer system used to process public assistance applications). The expansion of Medicaid is expected to add 42,000 more people to our caseloads, pushing us to over 200,000 recipients, which is one fourth of all county residents. These two projects together will take up much agency time and effort in 2014.

Finally, we are going to embark on an education campaign with the community that details the work we do and how we help this community. I worry sometimes that message gets lost. We are an agency that helps, whether it is protecting abused children and the elderly, ensuring children receive the financial support they deserve, providing a lifeline during times of trouble, assisting with the cost of child care so a parent can work or aiding in a job search. We do good work here and I want the public to know that.

That is our plan for 2014. Let’s make it a great year!